Returns Policy

 

At soapbox169, we take pride in providing high-quality products that are carefully made to order for each customer. We are committed to ensuring your satisfaction with your purchase.

This Returns Policy outlines the conditions under which returns may be issued. Please read this policy carefully to understand our procedures for handling returns.

1. Returns for Faulty Products:

a. Eligibility: We understand that sometimes unforeseen issues may occur, and we want to address them promptly. returns will only be issued for products that are deemed to have a manufacturing or material fault.

b. Request Deadline: If you believe you have received a faulty product, please contact our customer support team within 30 days of receiving your order to initiate the returns process. Claims made after this deadline may not be eligible for a returns.

c. Evidence of Fault: To initiate a returns request, you will be required to provide clear evidence and detailed information about the fault. This may include photographs, videos, or a detailed description of the issue.

2. Non-Refundable Circumstances:

a. Change of Mind: As our products are made to order, we do not issue returns for change-of-mind reasons. Please carefully review your order and ensure that all details, including sizing and design specifications, are accurate before finalising your purchase.

b. Customisations and Personalisations: Products that have been customised or personalised according to your specific requests are not eligible for a returns unless they are deemed faulty.

c. Normal Wear and Tear: Our products are crafted with the utmost care, but normal wear and tear resulting from regular use is not considered a fault and is not eligible for a return.

3. Returns Process:

a. Inspection and Evaluation: Once we receive your return request, our team will inspect the product and assess its eligibility for a return based on the provided evidence. 

b. Confirmation and Notification: We will notify you of the approval or rejection of your return request via email. If approved, we will outline the return process and the expected time frame for receiving your refund.

c. Refund Method: Refunds, if approved, will be issued in the same form as the original payment method used during the purchase.

4. Exchanges:

If you wish to exchange your product, we may offer the option of an exchange for a replacement product of the same value and design, subject to product availability. If you believe you would like to exchange your product, please contact our customer support team within 14 days of receiving your order to initiate the exchange process. Claims made after this deadline may not be eligible for exchange.

5. Contact Us:

If you have questions or concerns regarding our Returns Policy or wish to initiate a returns request for a faulty product, please contact us here. 

6. Amendment of Policy:

We reserve the right to update or modify this Returns Policy at any time. Any changes will be effective upon posting on our website.

Thank you for your understanding and cooperation. We are here to assist you and ensure your satisfaction with your shopping experience at soapbox169.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.