Shipping policy

At soapbox169, we take pride in offering global delivery services to our valued customers while being environmentally conscious. Our goal is to ensure a seamless shopping experience and minimise both shipping costs and our carbon footprint. This Delivery Policy outlines the guidelines and procedures we follow for shipping and handling of orders. Please read this policy carefully to understand how deliveries are managed.

1. Global Delivery:

We are pleased to offer worldwide delivery services to our customers. Regardless of your location, you can enjoy the convenience of shopping from soapbox169.

2. Distribution from Country of Origin:

To optimise shipping costs and reduce our carbon footprint, we primarily distribute our products from our country of origin. This approach allows us to efficiently deliver products to customers while minimising transportation emissions. Where this is not possible, we source a suitable supplier as close as possible to the delivery destination. 

3. Shipping Costs:

Total Shipping costs will be clearly stated during the checkout process before you confirm your order. This transparency ensures that you have full knowledge of the total cost before finalising your purchase.

4. Delivery Times:

We strive to dispatch and deliver orders as quickly as possible. However, delivery times may vary depending on the destination and shipping method chosen during checkout. Please refer to the estimated delivery time frames provided during the order process for specific details.

5. Order Processing:

a. Order Verification:

For security reasons, all orders are subject to verification. This process may involve confirming your payment details, shipping address, and other relevant information. We appreciate your cooperation in providing accurate information to avoid any delays in processing your order.

b. Processing Times:

Once your order has been verified, we will begin processing it. Our standard processing time is 2-5 days, excluding weekends and public holidays. During peak seasons, processing times may be slightly longer.

6. Tracking Information:

To keep you informed about the status of your order, we provide tracking information as soon as your package is dispatched. You can use this information to track the shipment's progress and anticipate its arrival.

7. Returns and Refunds:

For information regarding our returns and refunds policy, please refer to the dedicated section on our website. See Returns & Refunds Policy here..

8. Contact Us:

If you have any questions, concerns, or need further assistance regarding our delivery policy, please do not hesitate to reach out to our customer support team. You can contact us here.

By shopping at soapbox169, you acknowledge and accept the terms outlined in this Delivery Policy. We appreciate your trust in our services and are committed to providing you with exceptional products and experiences.